Care Connected Website Terms and Conditions (Terms)

  1. Your acceptance
    • 1.1 These are the terms on which Care Connected permits users (referred to as you or your) to:
      1. access and use the Care Connected website ( and other domains related to Care Connected’s programs including using the services and functionality made available through the Website;
      2. communicate with Care Connected;
      3. review information about Care Connected products and services or register for Care Connected’s online program through the Website;
      4. view and interact with any content, information, communications, advice, text or other material provided by Care Connected (Care Connected Content) or any User Content (defined in clause 11.1); and
      5. upload User Content to the Website and communicate with Care Connected.
    • 1.2 You agree to be bound by these Terms when you:
      1. conduct transactions through this Website, such as registering for Care Connected’s online program; or
      2. use, browse or access any part of the Website, including parts which can only be accessed by logging into your Account (as defined in clause 2.1(d)).
    • 1.3 Care Connected may from time to time review and update these Terms including to take account of new laws, regulations, products or technology. Your use of the Website will be governed by the most recent Terms posted on the Website. By continuing to use the Website, you agree to be bound by the most recent Terms. It is your responsibility to check the Website regularly for updated versions of the Terms. If you access this Website by logging into your Account, Care Connected notify you of the updated Terms the next time you log in.
    • 1.4 Each time you purchase a Care Connected online program or register to access Care Connected’s additional content you will be asked to read and accept these Terms before completing the purchase.
  2. Registering an account
    • 2.1 You will be required to register an account to:
      1. access Care Connected’s online programs;
      2. interact with some parts of the Website, with Care Connected and with other registered users, including to upload User Content (as defined in clause 11); or
      3. access other particular areas of the Website (Account).
    • 2.2 When registering your Account to access Care Connected’s online programs and services, you may be asked to provide your personal details. You will also be asked to fill out a pre-program background form. This information will assist Care Connected in providing the services associated with our online program to you.
    • 2.3 You warrant that all information and data provided by you in the registration is accurate, complete and up to date. You will promptly inform Care Connected if there is any change to this information or data.
    • 2.4 By registering an Account, you warrant to Care Connected that you are at least 18 years of age and possess the legal authority to enter into, and use the Website in accordance with, these Terms. You agree to be financially responsible for all of your use of the Website (as well as for use of your Account by others, including without limitation minors (under 18 years old) living with you or in your care).
  3. Passwords
    • 3.1 You agree that you will not disclose, or permit disclosure of, the Account password selected by you when registering your Account on the Website (Password) to any person. You will be fully responsible for all acts and omissions of any person who enters into a transaction using your Password, as if they were your own acts and omissions. Care Connected will not in any event be liable for any loss, damage, claims, costs or expenses arising out of the use or misuse of the Password, and you will indemnify Care Connected against all loss, damage, claims, costs or demands in this regard.
    • 3.2 You may elect to change the Password at any time using the facility provided on the Website. You must immediately notify Care Connected of any Password which is lost, inoperable or used in an unauthorised manner.
  4. Making a Registration Request through the Website
    • 4.1 By entering your payment details on the Website when registering for an online program or service you are making an offer and commitment to purchase these products or services in accordance with these Terms (Registration Request). A Registration Request is subject to acceptance or rejection by Care Connected in its discretion after receipt of the Registration Request. Where possible, Care Connected may in their discretion permit a Registration Request to be cancelled, but cancellations cannot be guaranteed once any applicable payment is received for the Registration Request.
    • 4.2 Notwithstanding anything to the contrary, Care Connected may at any time following receipt of your Registration Request accept, decline, or limit your Registration Request for any reason whatsoever, whether or not your credit card has been charged or we have otherwise received payment from you. Care Connected will issue you with a refund if your credit card has been charged or we have received payment from you, and your Registration Request is cancelled by us.
    • 4.3 When Care Connected accepts your Registration Request, you will have entered into a legally binding contract with Care Connected
    • 4.4 Care Connected do not accept Registration Requests via the Website originating from outside Australia or New Zealand.
  5. Pricing
    • 5.1 All currency references and transactions are processed in Australian Dollars.
    • 5.2 Advertised prices are exclusive of goods and services tax. In all other respects prices are exclusive of taxes, duties and charges imposed or levied in Australia in connection with the supply of goods or services.
  6. Payments
    • 6.1 Where payment is required for a Registration Request, it can be made through Care Connected payment system. You may pay for a Registration Request:
      1. online through the Website using a credit or debit card(Online Payment);
    • 6.2 All of Care Connected fees and charges include GST unless otherwise specified.
    • 6.3 Care Connected only accepts credit cards issued in Australia or New Zealand. The credit card holder must be the billing recipient.
    • 6.4 If you choose to pay by credit card, you authorise Care Connected to debit the amount that is payable for an accepted Registration Request from your nominated credit card account. This amount varies based on whether you have selected multiple or upfront payments.
    • 6.5 If we are unable to successfully process your credit card for your Registration Request that is accepted by, then Care Connected may cancel your Registration Request.
    • 6.6 You must not pay, or attempt to pay, for Registration Requests through any fraudulent or unlawful means.
  7. Using Care Connected services
    • You understand that the availability of Care Connected various services and online programs on the Website may change from time to time.
  8. Changes to the Website
    • The Website is subject to change at any time without notice and may contain errors.
  9. User Content
    • 9.1 When you use the Website, you may upload pictures, photographs, graphics, information, comment, content, communication, text or other material to the Website (User Content).
    • 9.2 Any User Content you upload to the Website:
      1. may be accessed and viewed by the public; and
      2. can be used by Care Connected in accordance with the licence terms set out in clause 11.4 including to promote the Website.
    • 9.3 You agree to be solely responsible for any User Content that you upload to the Website. You warrant and represent that any User Content you upload to the Website will not violate these Terms.
    • 9.4 You retain all intellectual property rights in the User Content you upload to the Website. By uploading the User Content, you grant Care Connected a perpetual, non-exclusive, royalty free, irrevocable, transferable and worldwide licence (including the right to sub-license) to use, adapt, copy, communicate, reproduce, modify, display, exploit, publish, re-distribute, broadcast, transmit, create derivative works from and incorporate in other works, at any time in the future in any form and for any purpose (including but not limited to promotion or advertising use in the future).
    • 9.5 You consent to your User Content being altered, edited or adapted by Care Connected for any reason including to ensure your User Content does not infringe these Terms. To the extent that you have any moral rights (pursuant to the Copyright Act 1968 (Cth)) in the User Content, by agreeing to these Terms, you provide an irrevocable and unconditional consent in favour of Care Connected, our successors, assignees, licensees and any other person authorised by any of them to use, modify or deal with your User Content (whether or not currently in existence) to:
      1. perform, exhibit, reproduce, adapt and communicate any part of your User Content in any medium and anywhere in the world without attributing you or any other person as an author of or contributor to that User Content;
      2. do any act or omission that would constitute a derogatory treatment of your User Content;
      3. make any use of your User Content that may falsely attribute authorship of the User Content to another person;
      4. delete or adapt or change any of your User Content in any way, including by addition to or subtraction from your User Content; or
      5. combine or juxtapose your User Content with anything else.
    • 9.6 Where the User Content uploaded by you to the Website contains material from third parties, you warrant that you have obtained the moral rights consents described in clause 11.5 from such third parties.
    • 9.7 You are not permitted to advertise or promote your products or services, or the products of services of others, in any part of the User Content that you upload to the Website, without our written consent.
    • 9.8 We may access or examine any User Content and at Care Connected discretion monitor, move, remove, block, modify, edit, refuse to upload or disable access to User Content which we consider, in Care Connected sole discretion, to breach any law or these Terms or to be otherwise unacceptable.
    • 9.9 You acknowledge that Care Connected:
      1. have no responsibility or liability for the deletion or failure to store any User Content uploaded by you or any other user on the Website; and
      2. are not responsible for any User Content uploaded to the Website by you or any user nor under any obligation to monitor, move, remove, block, modify, edit, refuse to upload or disable access to it.
    • 9.10 You represent and warrant that:
      1. you own the User Content or have the necessary licences, rights, consents and permissions to publish the User Content you upload on the Website;
      2. you have the right and power to grant the licence contained in clause 11.4 to Care Connected;
      3. the User Content uploaded by you will not infringe the intellectual property rights of any third party; and
      4. you will not upload User Content that will cause you to breach these Terms, in particular clause 13.
    • 9.11 You understand that health professionals under agreement or working with Care Connected have access to your health information for the purposes of providing health services.
    • 9.12 You acknowledge and agree that Care Connected are under no obligation to take legal action in relation to commencing, defending, enforcing, settling or compromising (as appropriate) any infringement, claim or action relating to your intellectual property rights in User Content or Care Connected Content.
  10. Care Connected Content
    • 10.1 The Website is owned and operated by or on behalf of Care Connected.
    • 10.2 The Care Connected Content on the Website is for general information and promotional purposes only. Care Connected does not warrant or make any representations as to any third party products or services described or referred to on the Website. Any use of the Care Connected Content by another person or organisation is at your own risk.
    • 10.3 The Care Connected Content on the Website is obtained and developed from a variety of sources including but not limited to collaborations with third parties and information provided by third parties under licence. Inclusion of Care Connected Content on the Website is not an endorsement of any organisation, product, service or advice.
    • 10.4 All intellectual property rights, including copyright, in the Website and Care Connected Content are owned or licensed by Care Connected or any of its related entities. You must not copy, modify or transmit any part of the Website or Care Connected Content.
    • 10.5 The Website contains trademarks, logos and trade names of Care Connected or third parties which may be registered or otherwise protected by law. You are not permitted to use any trade marks, logos or trade names appearing on the Website.
    • 10.6 Care Connected grants you a non-exclusive and non-transferable licence to use the Website for your own personal use, subject to the restrictions specified in clause 13 and elsewhere in these Terms. It is not to be otherwise used for commercial exploitation.
    • 10.7 If you have a complaint regarding any Care Connected Content and User Content, Care Connected’s sole obligation will be to review any written complaint notified to it and, if it sees fit, in its sole discretion, to modify or remove the particular Care Connected Content or User Content.
  11. No provision of medical advice
    • 11.1 Medical clearance is recommended to participate in these programs.
    • 11.2 Although you don’t need a high level of fitness to participate in the online program, to make the most of your time with Care Connected you should first seek medical advice prior to commencing any physical activity to understand your current health and to be aware of any restrictions you might have. You should also seek medical advice if there are any unplanned changes in your health during your involvement with Care Connected.
    • 11.3 If you are pregnant, have an ongoing physical condition, suffering from long term illnesses such as cancer, renal failure or liver or kidney disease, have an eating disorder, diabetes, blood pressure or cholesterol issues, recovering from or recently recovered from illness or injury, elderly or have a very low or very high body mass index, please seek professional medical advice prior to commencing an online program
    • 11.4 The Website, Care Connected Content and services made available through the Website offer health, fitness and nutritional information, but are designed for educational purposes only. You should always consult a medical professional if you have any concerns or questions about your health, and you should consider whether the information is suitable for your personal needs and circumstances. You should not disregard, avoid or delay obtaining medical or health-related advice from your health-care professional because of something you may have read on the Website.
    • 11.5 The nutritional information available on the Website may be obtained or compiled from various third party sources and is not a substitute or replacement for professional medical advice. Care Connected or any other provider of information does not warrant that the information is accurate.
    • 11.6 Nothing contained in the Website, Care Connected Content or services made available through the Website is intended to be, and must not be taken to be, the practice of medical care.
    • 11.7 Whilst advancements and developments in medical research may affect the health, fitness and nutritional information contained in the Website, Care Connected Content or services made available through the Website, Care Connected do not guarantee that such information will always include the latest or most recent findings or developments.
    • 11.8 Food manufacturers constantly change their products, and you should refer to their current nutritional information for more reliable nutritional information. You should not use the information on the Website for any medical purposes, such as matching insulin dosage to carbohydrate intake. Please independently check food labels or contact the food manufacturer for the latest nutritional information.
    • 11.9 Your access or use of the Website, Care Connected Content or services made available through the Website does not in any way create between you and Care Connected, a confidential or privileged relationship, a relationship of practitioner and patient, or any other relationship that would give rise to any duties on the part of Care Connected.
    • 11.10 Care Connected is not responsible for any injuries or damage that you may suffer as a result of following the program. You participate in the online program voluntarily and solely at your own risk.
    • 11.11 Any reliance or use of any information provided by or contained in the Website, Care Connected Content or services made available through the Website is solely at your own risk.
    • 11.12 Experiences shared by members and participants in Care Connected’s program as testimonials on the Website are the thoughts and feelings of these individuals and your individual experiences or results may vary depending on unique circumstances.
  12. Prohibited uses
    • You agree that in accessing and using the Website, you will not engage or attempt to engage in any activities that:
      1. download (other than page caching) or modify the Website or any portion of the Website;
      2. impersonate or falsely claim to represent a person or organisation;
      3. are commercial, including selling, marketing, advertising or promoting goods or services;
      4. frame the Website without Care Connected’s express written permission;
      5. bypass (or attempt to bypass) any security mechanisms imposed by the Website;
      6. post, link to, or otherwise communicate or distribute any inappropriate, profane, defamatory, infringing, obscene, threatening, discriminatory, harassing, abusive, offensive, racially or sexually vilifying, indecent or unlawful material or information of any kind, or otherwise use the Website in a manner which is unlawful or would infringe the rights of another person including any intellectual property rights;
      7. exploits the Website for your own commercial or unlawful purposes or the commercial or unlawful purposes of any other person (including the posting of advertisements, solicitors, promotional materials, spam or any other materials that are contrary to Care Connected commercial or lawful interests);
      8. provides access or links to any material (including links to peer to peer network trackers/beacons) which may infringe the intellectual property rights of another person;
      9. deletes or alters or attempts to delete or alter attributions, legal notices, trademarks or copyright marks on any material contained in the Website
      10. knowingly posts or transmits or permits the posting or transmission of any material, which contains a computer virus or other harmful data, code or material; or
      11. post, link to, or otherwise communicate or distribute any material or information that we deem inappropriate.
  13. Links and advertisements
    • 13.1 The Website may contain links to other websites. Care Connected have not reviewed all of the third party websites linked on the Website and are not responsible for and will not be liable in respect of their content or accuracy (including websites linked through advertisements). Care Connected provides those links as a ready reference for searching for third party goods and services on the internet and not as an endorsement, support or sponsorship of those web sites, their operators, the goods, services or content that they describe.
    • 13.2 Facebook, Twitter, Instagram, YouTube and other third party websites which are linked to the Website, are not covered by these Terms, and may have their own terms and conditions and privacy policy. If you choose to access these third party linked sites, you do so at your own risk. Care Connected is not responsible for and will not be liable in respect of the content or operation of those websites or any of the goods, services or content that they describe. Care Connected is not responsible for and will not be liable in respect of any incorrect link to an external website.
  14. Access and communication
    • 14.1 Subject to the consumer guarantees provided for in the ACL (as defined in clause 19.2), Care Connected does not warrant that you will have continuous access to the Website.
    • 14.2 Care Connected will not be liable if the Website is unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities, interruption in telecommunications supply or otherwise.
    • 14.3 Care Connected does not guarantee the delivery or security of communications over the internet as such communications rely on third party service providers, and electronic communication (including electronic mail) is vulnerable to interception by third parties.
    • 14.4 Whilst Care Connected takes reasonable precautions to protect information transmitted via the Website, Care Connected cannot and does not guarantee the security or confidentiality of these communications or the security of the Website.
    • 14.5 Care Connected does not provide, and has no control over, communications, networks or services, the internet or other technology required or used across the Website and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise.
  15. Privacy
    • 15.1 Any personal information submitted by you (whether personal information of you or another individual which you have the necessary consents to provide) to Care Connected is subject to and will be handled in accordance with Care Connected’s Privacy Policy. The Privacy Policy forms part of these Terms and can be found on our website. You agree that, by using the Website or communicating with Care Connected, you have read the Privacy Policy, understood its contents and consented to its requirements.
    • 15.2 You must not upload any personal information of another individual to the Website unless you first make them aware of Care Connected’s Privacy Policy and have their consent to upload such personal information.
  16. Indemnity
    • You will fully indemnify Care Connected in respect of all loss, damage, costs, expenses (including legal fees on a full indemnity basis), fines, penalties, claims, demands and proceedings howsoever arising, whether at common law (including negligence) or under statute, in connection with any of the following:
      1. any breach of these Terms by you;
      2. your use of the Website; or
      3. User Content you post on the Website;
      4. your communications with Care Connected.
  17. Warranties, consumer guarantees and limitation of liability
    • 17.1 Subject to clause 19.2, any representation, warranty, condition, guarantee or undertaking that would be implied in these Terms by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law.
    • 17.2 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law being Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL) or any other applicable law that cannot be excluded, restricted or modified by agreement.
    • 17.3 Except as required by the ACL, the liability of Care Connected for a breach of a non-excludable guarantee referred to in clause 19.2 is limited, at Care Connected’s option, to:
      1. in the case of goods supplied or offered by Care Connected, any one or more of the following:
        1. the replacement of the goods or the supply of equivalent goods;
        2. the repair of the goods;
        3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
        4. the payment of the cost of having the goods repaired; or
      2. in the case of services supplied or offered by us:
        1. the supplying of the services again; or
        2. the payment of the cost of having the services supplied again.
    • 17.4 Subject to your rights under the ACL, Care Connected will not be liable to you for any indirect, incidental, special or consequential loss or damage, loss of profits or anticipated profits, economic loss, loss of business opportunity, loss of data, loss of reputation or loss of revenue (irrespective of whether the loss or damage is caused by or relates to breach of contract, tort (including negligence), statute or otherwise) arising in connection with the Website, the Care Connected Content, all links to or from the Website or the goods and services advertised or referred to on the Website.
    • 17.5 Subject to this clause 19 and your rights under the ACL, the maximum aggregate liability of Care Connected for all proven losses, damages and claims arising out of or in connection with these Terms or a supply under these Terms, including liability for breach, in negligence or in tort or for any other common law or statutory action, is limited to the sum of $100.
  18. Termination of your access to the Website
    • Care Connected may at any time immediately suspend or terminate your access (including restricting access) to the Website or any feature of the Website for any reason (including due to your breach or alleged breach of these Terms) in its sole discretion and without prior notice and without refund. Any indemnities given by you and any limitations of Care Connected liability survive such termination.
  19. Jurisdiction and law
    • These Terms are governed by and must be construed in accordance with the laws of the State of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of that State and the Commonwealth of Australia in respect of all matters arising out of or relating to these Terms, their performance and subject matter.
  20. International Use
    • Care Connected make no representation or warranty that any competition, offering or content accessible through the Website is appropriate or available for use in locations outside Australia. If you choose to access the Website from other locations, you do so at your own risk and are responsible for compliance with all applicable laws. You are not authorised to access the Website from any location where doing so would be illegal.
  21. Severability
    • Each provision of these Terms is severable from the others and no severance of a provision will affect any other provision.
  22. Contacting Care Connected
    • If you have questions about the Website or these Terms, please contact Care Connected by emailing us at